Difficult Conversations: How to Discuss What Matters Most
by Douglas Stone, Bruce Patton and Sheila Heen
Decoding the Ways That People Get Stuck When Trying
to Talk With One Another
“Difficult Conversations may be one of the most important
books on the subject of communication. This book has taken
a giant leap forward in decoding the ways that people get
stuck when trying to talk with one another. It will help people
in relationships of all kinds create lasting change.”
–Claudia Bepko, Marital and Family Therapist, and coauthor
of Too Good for Her Own Good
Softcover. 250 pages.
BOK-206 Difficult Conversations……….